About The Role
We are looking for a
smart, confident, well-groomed and experienced Front Desk Team Leader / Senior Front Desk Executive
with experience in the
healthcare, hospital, clinic, dermatology, cosmetology, hair transplant or hair restoration industry
.

The ideal candidate should have strong communication and patient-handling skills, the ability to manage the front desk independently, and experience in coordinating a team while ensuring a smooth and professional patient experience.

Key Responsibilities

Front Desk & Patient Management
- Manage the complete front desk operations of the clinic.
- Welcome and professionally assist patients and visitors.
- Handle patient registration, appointments, check-ins and follow-ups.
- Coordinate patient flow and ensure minimum waiting time.
- Handle patient queries and provide accurate information regarding consultations, procedures and clinic processes.
- Maintain a qualified and positive patient experience throughout the visit.
- Handle calls, WhatsApp enquiries and appointment-related communication.

Team Leadership




- Lead and supervise the front desk/patient coordination team.
- Allocate daily responsibilities and monitor team performance.
- Ensure proper grooming, punctuality, discipline and professional conduct of the team.
- Train new front desk staff on clinic processes and patient handling.
- Coordinate with HR and management regarding attendance, leaves, performance and team-related concerns.
- Ensure smooth coordination between the front desk, doctors, counsellors, nursing and OT teams.

Healthcare / Hair Transplant Coordination
- Coordinate patient consultations with doctors and counsellors.
- Maintain proper coordination for hair transplant and other treatment appointments.
- Ensure patients are guided appropriately before and after their clinic visit.
- Coordinate with the concerned departments regarding surgery schedules and patient requirements.
- Maintain confidentiality of patient information and m

📌 Front Desk Receptionist (Rohini)
🏢 QHT CLINIC
📍 Rohini