Job Description

We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms.

n

Key Responsibilities

n

n
- Handle inbound customer interactions via chat with professionalism and empathy.
n
- Understand customer issues and provide accurate and timely resolutions.
n
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
n
- Document chat interactions clearly and accurately in internal systems.
n

n

Required Qualifications

n

n
- 5 years of AM and customer service experience (chat support preferred).
n
- Solid written communication skills in English.
n
- Ability to manage multiple chat conversations simultaneously.
n

n

Preferred Qualifications

n

n
- Prior experience in chat-based customer support.
n
- Exposure to healthcare, insurance, or managed care processes.
n
- Familiarity with CRM tools or chat platforms.
n
- Excellent typing speed and accuracy.
n

📌 Team Lead BPO (Hyderabad)
🏢 Artech Infosystem Private
📍 Hyderabad