Job Description

About the job

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At Opella, we have one shared mission – we work passionately, every day, to 'serve healthier, fuller lives' now and for the generations to come.

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In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees' mission and operate responsibly from both a social and environmental point of view.

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Everything we do is centered around people's interests – our consumers, our customers, healthcare professionals, and our employees – across the world.

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We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu.

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We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.

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Our Team:

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Our team is engaged in designing, delivering and supporting Digital Tech Services for all CHC worldwide.

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We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX and other regional or local regulations).

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Our team operates in an international context, serving all markets in most of the countries around the world.

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Digital Technology & Architecture organization encompasses following capabilities: Integration, Enterprise Architecture, Operations, Cloud engineering, Platform Engineering (e.g. DevOps & related framework), Enabling Platforms (ServiceNow, Observability, Chatbots, RPA, ...), Digital Workplace and more "classical" infrastructures (hosting, network, servers, ...).

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Digital Workplace corresponds to following capabilities:

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- Productivity & Collaboration suite (Microsoft 365, with Office suite, Teams, Email, ...)
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- Videoconferencing (Zoom, Teams) & space booking (Logitech)
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- Devices & Mobility (Windows, Mac, Workstation as a Service, mobile phones & tablets, device imaging & software deployment, Intune, Industrial devices)
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- Digital Signage & IP-TV
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- Telephony (VoIP, Teams or fixed)
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- Secure Printing & Scanning services
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- Application store for applications deployed on or accessible from end users' laptops requiring either a license or a local setup (e.g. Adobe, Microsoft Office suite, Visio/Project, ...)
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As a target, all these capabilities will become full managed by Opella but most of them (less and less) are still operated by Sanofi for us.

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As a lead of Device & Software Experience, you oversee the 360° of Device and end-user software part of the Digital Workplace scope: hardware catalog, evolutions, roadmap, demand management, user education, corrective & preventive maintenance, build & run budget, ...)



whether they are owned directly by Opella or still managed by Sanofi.

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Main objective is to shape our future state for Opella and take over the devices & manage our end-user software.

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As a leader of a team, below are the key responsibilities for this role and domain.

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Devices & Software inventory & lifecycle

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- Secure a clear cartography of Opella end-user devices to be ready for the takeover. This includes Laptops, desktops, mobiles, tablets, virtual desktops, industrial devices and printing.
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- Manage device lifecycle, catalog and relationship with vendors to ensure the best and most cost-effective service
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- In partnership with People organization and other stakeholders, determine a explicit device assignment policy and end-to-end provisioning process, including imaging and enrolment, taking into account cybersecurity aspects
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- Setup a clear process for Opella to operate end-user software (approval, deployment, packaging, ...) and maintain it over time through evolutions.
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- Oversee products lifecycle and build strategies (roadmaps, evolutions, Opella target landscape), especially to move from remaining Sanofi-operated capabilities to Opella target
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- Ensure close relationships with vendors (Microsoft, OEM, ...) to always get optimized costs, support & advices
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- Accurately & fully document solutions architectures, process and support models, especially in application referential (ServiceNow CMDB)
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- Ensure strong release management process including Change Management & Communications
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Budget & TCO

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- Define and control the required budget to manage Devices & Software (new releases, licenses, run costs, ...) and ensure value maximization (e.g. fit-for-purpose licenses, streamline support partners, ...)
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- Measure real consumption of products in scope and optimize costs for Opella
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User Experience, Adoption & Education

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- Ensure best user experience and education, by providing communications, learnings & trainings to end users, especially related to change management process (new features, catalog change, etc...)
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- Measure adoption and ensure maximum usage of products' capabilities
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- Automate repetitive tasks using scripting or configuration management tools (e.g. delivery of VDI or computers, inventories, ...)
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- Share knowledge with colleagues and support teams to foster a culture of continuous learning
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Reliability & Operations

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- Through problem solving approach and in partnership with Support teams, contribute to root cause analysis and conduct post incident reviews to identify areas for improvement
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- In partnership with Support & Infrastructure teams, co-develop dashboards, alerts and metrics to proactively identify issues & anomalies
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- Ensure full connection with Support teams to continuously improve the quality of service and propose fitted solutions
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- Propose innovative solutions to reduce the burden of operations and maintenance for end-user hardware (i.e. self-healing, proactive monitoring, etc...) while maximising end-user experience.
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Security & Compliance

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- Work closely with security teams to ensure compliance and address vulnerabilities (e.g. integrate security features in product's roadmap)
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- Partnering with Digital Quality representatives, ensure alignment with regulations (GxP, SOX, ...), provide necessary documentation & answers to audits as required
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Projects

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- Deliver evolutions & projects related to Digital Workplace scope, or oversee them if managed through Sanofi stakeholders
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- Ensure full involvement in the transition from Sanofi to Opella with regards to Devices and End-user software takeover (Hardware RFP, Intune setup, software packaging, ...)
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About you

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Technical background required

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- Bachelor's degree in computer science, Information Technology, or related field, with various proven experiences in international context across global organizations
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- Proven experience in managing a Device & Software domain, close to end-user
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- Proficiency in Digital Workplace products & vendors eco-system, with deeper technical knowledge on devices, especially InTune and M365 in general.
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- Expertise in end-user hardware management (brands, models, self-healing, monitoring, ...)
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- Ability to use GenAI (Copilot or others) to solve complex problems and automate repetitive tasks
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- Ability to be hands on and execute technical actions to solve issues or help the team to start up (scripting, technical design, configurations, ...)
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Soft skills required

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- Proven experience in managing global virtual teams and ability to work in an international matrix environment
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- Ability to lead and take ownership even in unclear situations. Contribute to clear the unclear
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- Excellent verbal, written and interpersonal communication skills, with ability to talk to Business and adapt "tech" language to this audience
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- Curious, open-minded, « out of the box » thinking
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- Agile and continuous improvement mindset, with critical-thinking and root-cause-analysis paradigms
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- Strategic thinking with ability to develop strategies for Digital Workplace products
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- Fluent in English
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📌 Digital Workplace Lead (Hyderabad)
🏢 Opella
📍 Hyderabad