Job Description: - Qualification: Graduate - Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. - 5 days working and 2 days off. - Should be ok with night shift and rotational off. - Typing speed of at least 50 WPM with 90% accuracy - Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge - Multitasking: Ability to Toggle Between Screens/Tools - Excellent communication skills. - Salary: Up to 5 LPA - Work Location: Q City, Hyderabad - 2-way cab facility will be provided. Roles & Responsibilities: - Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) - Build meaningful relationships with our customers through a consultative approach,



understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer - Enhance our customers’ experience by identifying opportunities to offer products based on Cardmembers’ needs. - Meet and exceed quality goals, compliance regulations and productivity targets. - Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. - Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

📌 Process Consultant (Hyderabad)
🏢 HGS
📍 Hyderabad