Solve Complex IT Issues Behind Technology Millions Depend On

Our client powers a large healthcare technology ecosystem supporting approximately 16,000 pharmacies and more than 50 million active patients . Its integrated platforms span pharmacy management, clinical programs, transaction services, and patient engagement across community, long-term care, and outpatient settings. For technology professionals, this means supporting reliable systems that streamline workflows, improve medication management, strengthen patient engagement, and keep essential healthcare operations running effectively.

Job Description

Three to five years in technical support builds the judgment to go beyond scripted fixes. As a Senior Hardware Support Technician , you'll independently troubleshoot computers, printers, applications, interfaces, and networking equipment supporting business-critical pharmacy operations. Your expertise will help maintain technology relied on across an extensive healthcare network while strengthening your technical depth through international exposure. With Emapta, experienced professionals gain permanent work-from-home flexibility, continuous development, career stability, and a Top 1% experience built for long-term global growth.

Job Overview

Employment Type: Full Time
Work Setup: Work From Home, India
Shift: Night Shift, 9:00 AM-6:00 PM US Eastern Time Zone, Weekends Off

Exciting Perks Await!

Competitive package
Medical life insurance
Work from home arrangement
Standard government and Emapta benefits
Well-equipped, modern, and accessible offices
Employee engagement initiatives
Mentorship and exposure to global leaders and teams
Diverse, inclusive, and supportive culture
Transparent performance management




Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/ )

The Qualifications We Seek

1–5 years of hands-on remote IT help desk experience supporting systems, installations, applications, hardware, or related technical environments
Strong working knowledge of small-business computers, printers, networking equipment, interfaces, and peripheral devices
Proven ability to independently troubleshoot hardware, software, connectivity, and network-related incidents through resolution
Customer-facing technical support experience with confidence assisting users remotely; healthcare or pharmacy technology exposure is advantageous
Knowledge of security practices for protecting sensitive information and healthcare-related data
Excellent written, verbal, and phone communication skills, including the ability to explain technical solutions clearly to non-technical users
Strong troubleshooting, prioritization, time management, and multitasking skills within quick-paced support operations
Independent and customer-focused, with sound judgment, discretion, professional integrity, and ownership of technical issues
Ability to quickly master new applications, hardware, systems, and technology products
Proficiency with Microsoft Teams, computers, and standard office technology
Minimum high school diploma or equivalent




Reliable high-speed internet connection and an appropriate home working environment

Your Daily Tasks

Technical Support

Respond promptly to help desk tickets and phone calls from pharmacies
Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
Document technical support activities and maintain accurate records of customer interactions

Customer Success

Consult with pharmacy staff to optimize technology configurations and recommend system improvements
Deliver training on software applications and hardware devices
Provide exceptional customer service and ensure a positive support experience for pharmacy teams

Collaboration & Continuous Improvement

Collaborate with technical support team members to resolve complex issues and maintain service continuity
Identify recurring technical issues and recommend long-term solutions
Participate in regular meetings and training sessions to stay current with technical support best practices and industry trends

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

#EmaptaEra #EmaptaIndia

📌 Hardware Support Technician – Network & Technical Support (Chennai)
🏢 Emapta Global
📍 Chennai