Job Description

Geidea established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

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Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

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Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

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Our technology mirrors our people - Smart, Innovative & Forward Thinking

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www.geidea.net

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To maintain a competitive advantage as we grow, we are currently looking for a new "Jira Admin"

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Job purpose:

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The Senior Technical Operations professional ensures the stability, performance, and optimization of technical systems. They lead troubleshooting efforts, resolve complex issues, and collaborate with cross-functional teams to enhance system efficiency and reliability. This role plays a key part in supporting business operations during critical events and outages.

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Responsibilities:

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- Take ownership of high-priority technical incidents, ensuring timely resolution while minimizing system downtime and impact on business operations. Make decisions on escalation to relevant teams if necessary.
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- Lead investigations into recurring technical issues, perform detailed root cause analysis, and implement permanent solutions to prevent future occurrences. Own the decision-making process for corrective actions.
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- Oversee the monitoring and optimization of system performance, making decisions on necessary improvements to enhance efficiency, scalability, and reliability.
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- Act as a key liaison between different teams (Development, IT, Support) to align on operational objectives,



ensure smooth communication, and drive technical solutions for complex issues.
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- Identify opportunities for process improvements within technical operations, implementing best practices, and driving continuous improvement across systems and workflows. Own the decisions on process changes and their implementation.
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- Take charge during system outages or critical events, making swift decisions to mitigate impact and restore service as quickly as possible. Ensure post-incident analysis and follow-up actions are completed.
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- Own the creation and maintenance of technical documentation, ensuring that solutions, troubleshooting steps, and best practices are shared across teams to enhance operational efficiency and team knowledge.
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Qualifications:

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- Must have technical/qualified qualifications:
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- 3-5 years of experience
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- Bachelor computer science or equivalent
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- .NET: Proficient in using the .NET framework for troubleshooting and supporting related applications. OR Java: Knowledge of Java for debugging, issue resolution, and ensuring smooth operations across systems.
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- Microservices Architecture: Strong understanding of microservices architecture for system design, troubleshooting, and ensuring scalability and resilience.
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- MS SQL Server: In-depth experience with MS SQL Server, including database troubleshooting,



performance tuning, and query optimization.
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- Postman / API Execution: Proficient in using Postman for testing and executing APIs, ensuring reliable communication and functionality across services.
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- Debugging Code: Skilled in identifying, diagnosing, and resolving code issues to ensure smooth system operations and reduce downtime.
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- Conducting investigations and troubleshooting technical issues
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- Administer Jira Data Center – Manage clustering, upgrades, re-indexing, and ensure platform stability and performance.
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- Configure & Govern Workflows – Design and maintain ITSM-aligned workflows, screens, and permissions across projects.
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- Automation Development – Build and maintain Script Runner scripts, post-functions, validators, and automation rules to streamline processes.
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- User & Project Support – Handle advanced Jira configurations, troubleshoot issues, and support project teams with custom requirements.
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- Reporting & Continuous Improvement – Create dashboards, reports, and implement improvements to enhance efficiency and usability.
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Our values guide how we think and act - They describe what we care about the most

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Customer first - It's embedded in our design thinking and customer service approach

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Open - Openness allows us to constantly improve and evolve

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Real - No jargon and no excuses!

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Bold - Constantly challenging ourselves and our way of thinking.

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Resilient – If we fail, we bounce back stronger than before.

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Collaborative - We know that we can achieve a lot more as a team.

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We are changing lives by constantly striving for a better solution.

📌 Senior Jira Administrator (Bengaluru)
🏢 geidea
📍 Bengaluru