Job Description

WHO ARE WE?

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We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

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CloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, accurate threat analysis, and prompt resolution with minimal human intervention.

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Founded in 2015, headquartered at Singapore, we are proud to say that we've grown at a frenetic pace and have been able to achieve some accolades along the way, including:

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CloudSEK's Product Suite:

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- CloudSEK XVigil constantly maps a customer's digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
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- A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers' attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
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- CloudSEK's Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.
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Key Milestones:

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- 2016: Launched our first product.
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- 2018: Secured Pre-series A funding.
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- 2019: Expanded operations to India, Southeast Asia, and the Americas.
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- 2020: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
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- 2021: Raised $7M in Series A funding led by MassMutual Ventures.
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- Awards & Recognition: Won NetApp Excellerator's "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
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- 2025: Secured $19 million in funding led by Tenacity Ventures, Commvault.
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About the Role:

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CloudSEK is looking for a Customer Threat Advisor to help customers convert cyber intelligence into clear action.

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This is not a pure-play customer success role, instead, this is a customer-facing security role for someone who understands cyber threats and can explain them clearly to CISOs, security teams,



and business stakeholders.

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The role sits at the intersection of customer success, threat intelligence, AI security, infrastructure vulnerability management, and security consulting.

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What You Will Do

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Own Customer Threat Outcomes

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You will ensure that customers clearly understand the threats affecting them and the value CloudSEK is delivering.

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You will:

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- Review threat intelligence findings for assigned accounts.
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- Identify high-priority incidents that need customer attention.
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- Explain the business impact of threats.
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- Share critical incident updates with CISOs and security teams.
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- Follow up on important incidents until there is action or closure.
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Conduct Weekly Incident Triage

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You will work closely with analysts to review customer incidents every week.

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You will:

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- Review critical and high-severity incidents.
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- Prioritize incidents based on customer context and business impact.
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- Prepare clear customer-ready summaries.
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- Ensure important incidents are not missed or buried in reports.
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- Track which incidents were reported, acknowledged, and actioned.
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Act as a Security Consultant to Customers

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You should enjoy working like a consultant.

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You will:

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- Understand the customer's environment.
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- Ask the right questions.
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- Investigate issues with analysts.
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- Simplify complex threats.
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- Connect findings to business risk.
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- Advise customers on the next best action.
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This role is not about passing information from one team to another. It is about helping customers understand risk and act with confidence.

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What We Are Looking For:

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We are looking for someone who can understand cyber threats and explain them clearly to customers.

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The person should have interest or experience across:

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- Threat Intelligence.
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- Dark web and deep web threats.
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- Credential leaks and stealer logs.
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- Brand impersonation.
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- Data leaks.
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- Infrastructure vulnerabilities.
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- Attack surface exposures.
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- Cloud and internet-facing risks.
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- AI security risks.
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- Third-party and vendor risks.
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The ideal candidate should have:

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- 3–7 years of experience in cybersecurity, threat intelligence, SOC, customer success, technical account management, security consulting, or security operations.
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- Strong understanding of security incidents and business risk.
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- Ability to communicate with both analysts and CISOs.
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- Strong written and verbal communication skills.
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- Curiosity to investigate and understand threats.
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- Ownership mindset.
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- Ability to use AI tools responsibly to improve investigation, summarization, and reporting.
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Key Success Metrics

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The most important success metric for this role will be:

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Number of successful incidents triaged and reported to customers.

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Other metrics include:

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- Number of critical incidents proactively communicated.
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- Number of incidents acknowledged or actioned by customers.
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- Quality of customer-ready incident summaries.
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- Quality of weekly incident reviews.
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- Customer feedback from CISOs and security teams.
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- Adoption of relevant CloudSEK modules and workflows.
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- Contribution to renewals and expansions through demonstrated value.
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What Success Looks Like

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A successful Customer Threat Advisor ensures that every assigned customer clearly understands:

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- What threats were discovered.
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- Which incidents matter most.
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- Why they matter.
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- What action should be taken.
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- What value CloudSEK delivered.
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The best people in this role will not wait for escalations. They will proactively find value, explain risk, and help customers act before the issue becomes a crisis.

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Benefits of Joining CloudSEK

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We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You'll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

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- Flexible working hours.
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- Food, unlimited snacks and drinks are all available while at office.
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And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

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CloudSEK is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.

📌 Customer Threat Advisor (Bengaluru)
🏢 cloudsek
📍 Bengaluru