Job Description

Key Responsibilities:

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1. Client Servicing & Relationship Management:

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o Act as the primary point of contact for clients, ensuring their needs and expectations are met. o Build and nurture long-term relationships with clients, fostering trust and confidence. o Proactively address client inquiries and provide timely updates on service delivery.

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2. Daily Operations Management:

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o Oversee and manage day-to-day operational tasks to ensure efficiency and accuracy.

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o Coordinate with internal teams and service providers to meet operational deadlines.

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o Ensure adherence to established processes and service standards.

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3. Design Curated Engagement Calendars:

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o Manage Virtual Wellness Sessions for individual clients and at a group level

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o Maximise Onsite Wellness Sessions.

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4. Service Escalation Management:

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o Handle and resolve service escalations promptly to maintain client satisfaction.

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o Provide RCAs (Root Cause Analysis) of recurring issues and implement corrective actions to prevent future occurrences.

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o Monitor escalations to ensure all cases are resolved within defined timelines.

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5.



Health Check Appointment Scheduling:

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o Schedule health check appointments for clients with accuracy and efficiency.

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o Communicate appointment details to clients and service providers.

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o Manage rescheduling requests and last-minute changes while minimizing disruptions.

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6. Report Management:

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o Follow up with service providers to obtain client health check reports within stipulated timelines. o Ensure the accuracy and completeness of reports before sharing them with clients.

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o Maintain a centralized record of all reports for easy retrieval and compliance purposes.

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7. Continuous Improvement:

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o Identify opportunities to streamline processes and improve service delivery. o Provide feedback to relevant teams to enhance the client experience.

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o Stay updated on industry best practices and incorporate them into daily operations.

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8. Presentation of Dashboards:

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o Organise Monthly & Quarterly connects with clients and present the Utilisation Report and Roadmaps

📌 Manager (Mumbai)
🏢 Septa Health Solutions
📍 Mumbai