Job Description

Work Experience: 8-15 Years

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Job Location: Kochi

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Work Mode: Hybrid

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Shift Timing: Rotational Shift

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Primary Skills: Azure, SQL/Oracle, Windows, C#, ASP.Net, Production Support, ITIL, ServiceNow, Knowledge of automation/AI

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Roles and Responsibilities:

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- Experience working on Product/Application support area with rotational shift experience
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- Ready to work in 24X7 shifts (Rotational Shifts including Night Shift and Weekends)
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- Excellent communication skills and the ability to engage and influence stakeholders at all levels.
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- Strong analytics and problem-solving Robust problem-solving skills
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Required Knowledge and Skills:

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- Solid technical background and experience
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- Possesses fine-tuned analytical skills and/or programming experience
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- Strong PC-based troubleshooting skills
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- Possesses solid written and verbal skills
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- Working knowledge of technologies such as Azure, AWS, IIS, Oracle,.NET, Unix, SQL, Windows Server
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- Good verse with scripting, automation and AI.
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- Understanding of ITIL framework such as Incident Management, Problem Management and Change Management process
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- Must be comfortable working across global time zones.
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Preferred Skills:

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- Working knowledge of software development processes and methodologies Req
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- Knowledge of the clinical trial / pharmaceutical domain Pref
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- Powerful work ethic with a focus on customer satisfaction Intermediate
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- Strong customer facing and presentation skills Intermediate
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- Process documentation skills Intermediate
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- Validation documentation and execution skills
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- Technical troubleshooting and documentation skills Intermediate
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Educational Qualification: Bachelor's degree in Computer Science or equivalent

📌 Sr Production Support (Kochi)
🏢 Iqvia
📍 Kochi