Job Description

Key Responsibilities:

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SAP VIM Support: Act as SAP VIM SME, resolve production incidents and requests, troubleshoot invoice workflows, and drive permanent fixes for recurring issues.

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AMS Stabilization: Strengthen AMS support processes, improve operational maturity, close knowledge gaps, establish best practices, and mentor support teams.

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Knowledge Management: Develop and maintain knowledge articles, troubleshooting guides, runbooks, and operational documentation.

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Training & Enablement: Create onboarding programs, role-based training, end-user guides, and self-service resources to improve adoption and reduce support demand.

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Continuous Improvement: Analyze support trends, reduce recurring incidents, optimize processes, and implement Shift-Left strategies through documentation, automation, and self-service.

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AI & Automation: Identify GenAI opportunities, develop GPT-based knowledge assistants, optimize knowledge content for AI, and enable AI-driven self-service.

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Collaboration: Partner with technical leads, AMS, business stakeholders, developers, and ERP teams to drive operational excellence and long-term solutions.

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Required Technical Expertise:

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- SAP: OpenText VIM, SAP FI/MM, invoice processing, workflow configuration, exception handling, and approval processes.
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- Operations: Production support, incident & service request management, RCA, problem management, and knowledge management.
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- Continuous Improvement: Process optimization, documentation & training, support model enhancement, KPI analysis, and Shift-Left strategies.
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- AI & Automation: Generative AI knowledge assistants (GPT), knowledge base optimization, self-service enablement, and process automation.
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Qualifications:

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- Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
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- Demonstrated success leading production support stabilization initiatives.
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- Robust understanding of SAP FI, MM, and invoice processing workflows.
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- Experience creating operational documentation, knowledge bases, and onboarding materials.
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- Experience analyzing support metrics and implementing continuous improvement initiatives.
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- Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
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- Excellent analytical, organizational, and problem-solving skills.
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- Strong written and verbal communication skills with the ability to simplify complex functional concepts.
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📌 SAP VIM Functional Consultant (Bengaluru)
🏢 GyanSys
📍 Bengaluru