Provide 24x7 support for incidents, alerts, and operational issues with a strong bias towards independent identification and resolution. - Triage and diagnose incidents using logs, monitoring dashboards, and platform knowledge; resolve issues directly without defaulting to escalation. - Engage Tier 2 only when incidents involve architectural complexity, infrastructure-level failures, or changes beyond Tier 1 resolution authority. - Support client-submitted iTrack incident tickets and maintain end-to-end ticket ownership including resolution and closure. - Respond to PagerDuty and automated alerts; validate, investigate, and remediate before escalating. - Monitor production and non-production workplace health; proactively identify anomalies and take corrective action. - Monitor application support mailboxes and manage operational follow-through. - Provide C2W emergency support as the first responder; independently handle and resolve wherever possible. - Share client profile data and usage reports on request.



- Maintain clear incident communication to clients even when Tier 2 is engaged. - Track and report operational metrics including MTTR and ticket resolution trends. - Develop and maintain Tier 1 SOPs and operational runbooks based on real resolution patterns. Required Qualifications / Must-Have Skills - 3 years of experience in application production support with a strong track record of independently diagnosing and resolving incidents. - Solid working knowledge of the full technology stack in scope including event streaming platforms, integration middleware, AKS-hosted microservices, and observability tooling. - Hands-on experience with incident lifecycle management in ticketing systems (iTrack or equivalent), including root cause identification and resolution documentation. - Proficient with Splunk, PagerDuty, Prometheus, and Grafana for active troubleshooting and issue resolution, not just monitoring. - Hands-on operational experience with Kubernetes, especia

📌 Kafka adminstrator (Telangana)
🏢 Radiant Digital
📍 Telangana