Job Description
Job Description:
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- Qualification: Graduaten
- Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.n
- 5 days working and 2 days off.n
- Should be ok with night shift and rotational off.n
- Typing speed of at least 50 WPM with 90% accuracyn
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledgen
- Multitasking: Ability to Toggle Between Screens/Toolsn
- Excellent communication skills.n
- Salary: Up to 5 LPAn
- Work Location: Q City, Hyderabadn
- 2-way cab facility will be provided.n

nRoles & Responsibilities:
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- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)n




- Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customern
- Enhance our customers' experience by identifying opportunities to offer products based on Cardmembers' needs.n
- Meet and exceed quality goals, compliance regulations and productivity targets.n
- Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.n
- Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.n

📌 Process Consultant (Hyderabad)
🏢 HGS
📍 Hyderabad