About Classcard:
Classcard is a rapid-growing SaaS platform that empowers academies and class-based businesses to streamline scheduling, bookings, payments, and student communications. From dance schools to sports clubs and tuition centers, we serve clients across the UAE, APAC, EMEA, and Africa.
Our Mission:
To simplify operations for educators and coaches so they can focus on what matters—inspiring students.
Our Culture:
Cooperative, data-driven, and customer-obsessed. We value creativity, ownership, and a growth mindset.

Role Overview:
As a Product Support Specialist, you’ll be the primary point of contact for our customers and play a key role in shaping their experience with Classcard.
Your responsibility goes beyond resolving issues—you’ll understand customer problems deeply, guide them clearly, and ensure they feel supported at every step. You’ll also work closely with internal teams to surface insights and help improve the product over time.
This role is ideal for someone who enjoys helping people, solving problems, and working closely with real users.





What You'll Do:
Customer Support & Communication
Respond to customer queries via email, chat, phone, and WhatsApp Business
Actively listen to users, understand context, and provide explicit, empathetic responses
Handle day-to-day support issues related to:
Scheduling
Payments
Attendance
Account setup
General product usage
Ensure timely follow-ups and resolution within defined SLAs

Issue Resolution & Troubleshooting
Troubleshoot product-related issues and guide customers step by step
Identify when issues need escalation and coordinate with internal teams
Clearly document issues, reproduction steps, and impact when escalating
Follow up with customers until issues are fully resolved

Documentation & Feedback Loop
Log customer interactions, issues, and feedback accurately
Identify recurring questions, pain points, and gaps in product understanding
Share structured feedback with Prod

📌 Product Support Specialist Aurangabad
🏢 Classcard
📍 Aurangabad