Job DescriptionWe are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities
N
n
Education: Graduate & Undergraduate both can apply N
Interview Mode: Virtual Interviews are available N
Working Days: 5.5 Days working N
Language proficiency: must be certified at least at the C1 level. N
Comfortable with rotational shifts & quick-paced workplace. N




Handle 40–50 inbound customer calls per day related to E-Commerce retail services. N
Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests N
Provide clear, skilled, and empathetic customer support. N
Follow standard operating procedures while resolving customer issues. N
Maintain high-quality service and adhere to defined KPIs. N
Accurately document customer interactions in the system. N

📌 Internation Voice Process Shahpura
🏢 JMD Technologies
📍 Shahpura