We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage .
Key Responsibilities:
Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts
Drive customer onboarding, adoption, and value realization through structured engagement plans
Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals
Build and maintain robust relationships with key stakeholders, including C-level executives
Monitor customer health metrics , identify risks,



and proactively mitigate churn
Lead renewal planning and forecasting , ensuring high retention rates
Identify and drive upsell and cross-sell opportunities to support revenue growth
Collaborate with Sales, Product, Support, and Qualified Services teams for seamless customer experience
Act as the voice of the customer , providing feedback to influence product enhancements
Drive customer satisfaction initiatives , including NPS and feedback programs

Required Skills & Qualifications:
5–10 years of experience in Customer Success /

📌 Senior Strategic Customer Success Manager Bengaluru
🏢 CareerXperts Consulting
📍 Bengaluru