Job DescriptionTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
nWhat we are looking for
nRole: Contact Center Engineer
nExperience Range: 5 to 8 Years
nLocation: Bangalore, Hyderabad
nMust Have:
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- Cisco UCCE or UCCX Administration and Supportn
- Cisco CVP (Customer Voice Portal)n
- Cisco Finessen
- Cisco Unified Communications Manager (CUCM)n
- Cisco Unified Intelligence Center (CUIC)n
- IVR Development and Call Routing Scriptsn
- SIP Protocol, Voice Gateways, CUBEn
- Troubleshooting Voice and Contact Center Technologiesn
- Understanding of TCP/IP and Networking Fundamentalsn

nGood to Have:
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- Cisco Webex Contact Center (WxCC)n
- Genesys / Avaya Contact Center Exposuren
- Experience with REST APIs and Contact Center Integrationsn
- Python or PowerShell Scriptingn
- Reporting and Analytics Toolsn
- Cloud Contact Center Solutionsn





nEssential:
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- Design, deploy, and maintain Cisco Contact Center solutions.n
- Configure and support Cisco UCCE/UCCX, CVP, Finesse, CUIC, and Voice Gateways.n
- Develop and troubleshoot IVR call flows and routing scripts.n
- Manage SIP trunks, Voice Gateways, and telephony infrastructure.n
- Perform contact center upgrades, migrations, and system integrations.n
- Monitor system performance and proactively resolve issues.n
- Collaborate with business stakeholders to gather requirements and implement enhancements.n
- Provide L2/L3 support and participate in on-call support activities.n
- Create technical documentation, SOPs, and operational runbooks.n

nMinimum Qualification:
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- 15 years of full time educationn
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)n

📌 Contact Center Engineer (Vasanthanagar)
🏢 Tata Consultancy Services
📍 Vasanthanagar