Job DescriptionLocation: Andheri East, Mumbai
nWork Mode: Work from Office
nWorking Days: 6 Days a Week
nRole Type: Full time
nCompensation: Competitive Salary + Performance-Based Incentives
nAbout Luma Fertility
nLuma is building the future of fertility care in India — patient-first, technology-enabled, and focused on creating a more thoughtful and seamless fertility experience.
nWe are a growing fertility company backed by leading investors and are building a team that combines empathy, ownership, and high-quality patient engagement.
nAbout the Role
nWe are looking for a CRM Executive who will be responsible for managing patient interactions and ensuring a smooth journey from the initial enquiry through consultation and follow-ups.
nThis role is ideal for someone who is empathetic, confident on calls, organised, and comfortable working in a target-oriented environment. You will be an key point of contact for patients and will play a key role in creating a warm and positive experience.
nKey Responsibilities
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Handle inbound and outbound calls with prospective and existing patients.n
Follow up with leads and enquiries through calls and WhatsApp.n
Understand patient requirements and provide relevant information about the next steps.n
Schedule and coordinate consultations and appointments.n
Maintain regular follow-ups with patients and ensure leads are effectively tracked.n
Build strong relationships with patients through clear, empathetic, and professional communication.n
Update and maintain accurate patient and lead information in the CRM system.n
Coordinate with doctors, clinical teams, and internal stakeholders to ensure a seamless patient experience.n
Work towards defined conversion and follow-up targets.n
Identify prospects to improve patient engagement and lead conversion.n
Handle patient queries professionally and escalate concerns to the appropriate team when required.n

nWhat We're Looking For
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📌 Crm Executive Maharashtra
🏢 Luma fertility
📍 Maharashtra