Job DescriptionSenior Manager / Associate Vice President – Customer Experience
nOpen Positions – Delhi & Mumbai
nAbout Futurisk:
nWith over 21 years of experience, we deliver reliable and client-focused risk solutions to corporates across India. Backed by strong industry relationships and deep expertise in general insurance and employee perks, we design practical, value-driven solutions tailored to business needs. We focus on long-term partnerships, consistent service quality, and sustainable growth, offering a stable and skilled environment where individuals can take ownership and grow with us.
nKey Responsibilities
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Manage end-to end customer experience for assigned corporate clients, leading the helpdesk team in delivering efficient servicing of GMC, GPA, and GTL policies, claims support, and timely resolution of employee queries.n
Foster solid relationships with client HR teams, insurers, TPAs, and key stakeholders, driving regular service reviews and strategic recommendations to strengthen client engagement and satisfaction.n




Ensure timely resolution of employee queries and deliver high levels of customer satisfaction.n
Lead client renewals and retention initiatives using claims, utilization, and service performance insights.n
Identify opportunities for account growth, cross-selling, and benefit program enhancements.n
Manage escalated claims and ensure timely resolution with insurers and TPAs.n
Partner with internal wellness SPOCs to drive employee wellness and engagement initiatives.n
Drive CRM adoption, maintain service records, and monitor partner performance through defined SLAs and KPIs.n
Leverage MIS, dashboards, and claims analytics to provide actionable insights, support business decisions, and deliver meaningful service reviews to clients and management.n

nDesired Skills & Experience
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Minimum 5+ years of experience in Employee Benefits, preferably with an Insurance Broking organization.n
Stro

📌 Associate Vice President Maharashtra (India)
🏢 Futurisk Insurance Broking
📍 India