Job Description
Director – Medical Information & Medical Affairs
nLocation: Pune, India
nEmployment Type: Full time | Direct Hire
nWork Arrangement: Primarily Office-Based (Hybrid Flexibility)
nAbout the Role
nWe are seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership chance for a Medical Information professional with solid client management, people leadership, and pharmaceutical industry experience.
nThe position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
nKey Responsibilities
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Lead and manage Medical Information Contact Center operations and service delivery.n
Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams.n
Oversee multiple client accounts, projects, KPIs, SLAs, and operational deliverables.n




Serve as a senior point of contact for clients and global stakeholders across India, the US, and Europe.n
Drive process improvements, quality management, workforce productivity, and operational efficiency.n
Support client implementation, ongoing account management, audits, and service reviews.n
Collaborate with cross-functional and global teams to streamline processes and identify digital and automation opportunities.n
Oversee training, talent development, recruitment, and career progression within the MICC function.n
Ensure compliance with Medical Information processes, adverse event reporting, product complaint handling, and applicable regulatory requirements.n
Support Statement of Work (SOW), invoicing, and client-related business management activities.n

nRequirements
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Advanced healthcare degree such as MPharm, BPharm, PharmD, MBBS, MD, PhD, or equivalent.n
8+ years of experience

📌 Director Medical Information & Medical Affairs Pune
🏢 EmployVision
📍 Pune