Finance Application Support

Experience Level : 10+ Years

Work mode - Onsite Hybrid (3 Days onsite/2 Days WFH)

Shift - UK hours (1 PM to 10 PM)

Location: Hitech City, Hyderabad

Interview Process- 2 Virtual Rounds

Key Responsibilities

Application Support and Triage
Serve as Tier 1 and Tier 2 support for finance application incidents, service requests, and access queries Triage inbound issues, assess severity and business impact, and route or escalate appropriately Conduct initial diagnostic steps prior to vendor engagement to reduce resolution time and improve ticket quality Manage the full ticket lifecycle from logging through resolution and closure, with accurate documentation at each stage Maintain a working knowledge of system interdependencies across Sage Intacct, Coupa, SAP Concur, Yooz, and integrated platforms Vendor Management and Escalation
Open, manage, and track support tickets with application vendors including Sage, Coupa, SAP, and Yooz Coordinate troubleshooting calls with vendor support teams, preparing setting details, logs,



and reproduction steps in advance Follow up on open vendor cases to drive timely resolution; escalate where SLAs are at risk Document vendor interactions, resolution steps, and workarounds for internal knowledge base End User Communication and Training
Communicate clearly and professionally with finance and operations end users throughout the resolution process Set accurate expectations on resolution timelines and maintain proactive status updates for high-impact issues Produce user-facing guidance materials, FAQs, and how-to documentation for common tasks and known issues Deliver informal training or onboarding walkthroughs for new users joining supported platforms Access Management and Governance
Administer user access provisioning, modification, and deprovisioning across supported finance applications Support access recertification activities and produce evidence packages for audit purposes (SOC 2 and equivalent) Ens

📌 Finance Application Support (Hyderabad)
🏢 JMD Technologies
📍 Hyderabad