Job Description
HCLTech Mega Walk-In Drive OTC cash apps, Collection, Dispute Management | 2-10 Yrs Exp | Chennai We are hiring experienced professionals for the role of at OTC Role Collection, Dispute Management, Billing, Cash Apps. Interview Location: HCL Tech Tower 4 Elcot Sez Chennai Interview Date: 22nd Aug 2026 Interview Time: 9:30 AM 1:30 PM Work Location: Chennai (Sholinganallur) HR SPOC: Harish. K Experience Required: 2-10 Years (only eligible) Job Summary OTC Specialist is responsible for overseeing end-to-end order lifecycle management, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency. Key Responsibilities - Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing, Billing, Cash apps, Collections - Review and validate customer orders for completeness and accuracy - Coordinate with sales, finance, supply chain,



and logistics teams to ensure smooth order execution - Handle order-related escalations and provide timely resolution - Monitor order queues and ensure SLA adherence - Perform root cause analysis on order issues and implement corrective actions - Maintain accurate records in ERP/CRM systems - Support audits and compliance requirements - Provide regular reports and insights on order performance metrics - Identify opportunities for process automation and continuous improvement Required Skills & Qualifications - Bachelor’s degree in business administration, Supply Chain, Finance, or related field - 2-10 years of experience in order management, customer operations, or supply chain - Strong knowledge of ERP systems (e.g., SAP, Oracle) - Proficiency in MS Excel and data analysis - Excellent communication and stakeholder management skills - Robust analytical and problem-solving abilities - Attention to detail and high level of

📌 HCLTech Mega Walk-In Drive OTC (Chennai)
🏢 HCLTech
📍 Chennai