Job Description
JD : mCan Operations
nReports to: GM - Enterprise Application Team
nLocation: Bangalore – MIT Office
nEmployment Type: Full time- (Immediate Joiners)
nThe ideal candidate is a problem-solver who can switch seamlessly between high-level strategic planning and day-to-day tactical execution. Candidate will analyse current systems to identify bottlenecks, implement process improvements, and foster a culture of operational excellence.
nKey Responsibilities
n1. Operational Leadership & Strategy
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Oversee day-to-day business operations to ensure seamless execution of workflows and delivery.n
Translate the company's strategic goals into actionable operational plans with clear KPIs.n
Collaborate with senior leadership to make decisions regarding operational activity and strategic goals.n
Identify opportunities to scale operations and implement new technologies or systems to support growth.n

n2. Process Improvement & Efficiency
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Analyze current operational processes and performance metrics to identify inefficiencies.n




Design and implement policies, procedures, and best practices (SOPs) to improve quality, productivity, and efficiency.n
Lead change management initiatives to ensure smooth adoption of new processes across departments.n

n3. Team Management & Development
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Lead, mentor, and motivate a high-performing operations teamn
Conduct performance reviews, set individual goals, and provide coaching to support professional development.n
Foster a cooperative and inclusive work setting that encourages cross-departmental communication.n

nRequirements
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Experience: 5 to 7 Years proven experience in an operations management.n
Industry Knowledge: Experience in the Telecom domainn
Technical Proficiency: Strong knowledge of operational software and tools ERP systems Project Management tools like Jira, Jenkins, ELK stack, SQL server, remedy and Advanced Exceln

nKey Skills & Competencies

📌 Application Support Engineer Bengaluru
🏢 MOBILY INFOTECH
📍 Bengaluru