We are looking for a Workforce Management (WFM) skilled on Contract with 25 years of experience in a BPO/ITES setting.
Key Responsibilities
Perform scheduling, forecasting, and capacity planning.
Analyze staffing requirements and optimize workforce utilization.
Bench Management
Prepare daily, weekly, and monthly WFM/MIS reports.
Track key metrics such as occupancy, shrinkage, productivity, and adherence.
Coordinate with Operations to manage staffing and schedule changes.
Identify trends and recommend process improvements.
Required Skills
25 years of experience in Workforce Management (WFM).
Hands-on experience in bench management, Scheduling, Forecasting, and Capacity Planning.
Robust knowledge of MS Excel and reporting.
📌 Staffing Wfm Contract Chennai
🏢 Saaki Argus And Averil Consulting
📍 Chennai
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