Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. In this pivotal role, you will serve as a key member of our management team, delivering exceptional guest experiences while maintaining operational excellence. You will combine your supervisory expertise with a customer-focused mindset to lead front office operations, inspire your team, and drive revenue growth. This position offers the chance to make a meaningful impact on guest satisfaction and operational efficiency while working in a team-oriented and supportive environment.
Assist guests with check-in and check-out procedures, ensuring a warm welcome and seamless registration experience using appropriate service standards
Manage cashiering duties with accuracy and efficiency, handling financial transactions and maintaining cash control protocols
Coordinate and manage the front office service delivery system, utilizing resources, tools, data, and established service standards to optimize guest experiences
Maintain visible management presence on the floor,



coaching and supporting team members in handling guest feedback and resolving concerns with empathy and professionalism
Ensure all guest relations services—both behavioral and technical—align with hotel standards and support the organization's strategic objectives
Assist guests throughout their stay by addressing requests, handling inquiries, providing directions, and offering personalized recommendations
Manage guest communications including mail, messages, and phone calls with attention to detail and responsiveness
Maximize room revenue through strategic upselling to higher rate categories and negotiating competitive rates for walk-in guests
Oversee shift operations, coordinate team activities, and ensure consistent service delivery across all front office functions
Monitor and analyze front office performance metrics, identifying prospects for improvement and implementing solutions
Train, develop, and mentor front office staff, fostering a culture of excellence, accountability, and continuous improvement
Handle guest complaints and concerns with transparency and decisiveness, working toward mutually satisfactory resolutions

📌 Assistant Manager Front Office Udaipur
🏢 AccorHotel
📍 Udaipur