The role requires solid analytical and problem-solving skills, excellent customer communication, and the ability to work independently in a rapid-paced support setting.

Key Responsibilities
Provide Level 1/ 2 technical support for enterprise servers, storage systems, and related hardware.
Diagnose and troubleshoot hardware issues on Dell, HPE, Lenovo, IBM, Cisco, and similar enterprise platforms.
Analyze hardware logs, event logs, SEL logs, iDRAC/iLO/XClarity logs, storage support bundles, and diagnostic reports to identify root causes.
Perform firmware and BIOS upgrades on servers, storage systems, RAID controllers, and other infrastructure components.
Support hardware replacement activities, including FRU identification and validation.
Work with the senior technical support team for advanced troubleshooting and RMA coordination.
Escalate complex technical issues to Level 3
Ensure all support activities comply with SLA and customer service standards.
Participate in on-call, shift, weekend, or holiday support rotations as required.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Hardware Support Engineer Chennai
🏢 Tekminders IT Services International
📍 Chennai