Job Description:

Education Qualification :
Engineer - B.E / B.Tech / MCA

Skills :
Primary -> Technology | IT Service Management Tools | Servicenow | 5 - Expert
Primary -> Technology | Infrastructure Automation Tools | ServiceNow | 5 - Expert
Secondary -> Behavioral | Language Proficiency | English | 5 - Expert

Certification :
Technology | IT Service Management Certifications | ITIL Expert Certificate

Details:
Will be responsible for functioning in the service department team and handling customer service interactions, reports, and repairs. The service management Sr. Solutions Analyst ensures excellent customer service, maintains solid relationships with customers and third-party vendors, and ensures repeat customers.

1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project.
2)



Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs.
3) Train the sales staff using best practices in upselling, customer satisfaction, and brand promotion.
4) Manage our work order system, including invoice logging, and generate service invoices.
5) Instruct customers on equipment operation, care, and maintenance.
6) Inspect rental equipment upon return and return deposits less any observed damage.
7) Increase sales across all channels through effective hiring, training, and management approaches.

Location:

IND-KA-Bengaluru-Ecospace1B-ML

Created On:

19-Jan-2026

📌 Senior Solution Director Service Management Bengaluru
🏢 Microland
📍 Bengaluru