Handle customer queries through phone calls, emails, chat, and other communication channels.
Understand customer concerns and provide accurate and timely solutions.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain proper records of customer interactions, complaints, and resolutions.
Coordinate with internal departments to resolve customer issues.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide customers with accurate information regarding products, services, orders, payments, or processes.
Maintain a high level of professionalism and customer service at all times.
Meet assigned customer service targets, response times, and quality standards.
Collect and share customer feedback with the relevant teams.
Ensure compliance with company policies and customer service procedures

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:
Rohini, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Willing to work 6 days a week from office

Work Location: In person

📌 Customer Support Representative Rohini
🏢 OFFICE STAG SOLUTIONS
📍 Rohini