Sales & Customer Relationship Executive

Department

Sales & Customer Service

Reports To

Owner / Sales Manager

Handle incoming enquiries
Receive calls, WhatsApp enquiries, website/app leads, and social-media enquiries.
Understand the customer's cleaning requirement.
Explain the correct service and package.
Share pricing and available dates/times.
Outbound calling
Call old customers for repeat bookings.
Follow up with people who asked for a quotation but didn't book.
Contact current leads generated through advertising, Google, Instagram, etc.
Promote additional services when relevant.
Lead follow-up
The salesperson should maintain a proper follow-up system:
Recent enquiry → call immediately
Quotation sent → follow up
Customer says "I'll confirm later" → scheduled follow-up
Booking cancelled → try to recover the booking
Completed service → ask about next/repeat requirement
Convert enquiries into bookings
Their KPI should ultimately be confirmed bookings and revenue, not simply the number of calls made.

For every booking, they should collect:
Customer name
Mobile number
Location
Type of property
Required service
Date & preferred time
Price quoted
Special requirements




Payment/advance status
Upselling / Cross-selling
For example:

Customer asks for bathroom cleaning → salesperson can suggest:

"We also have kitchen deep cleaning available. If you'd like, we can schedule both services together."

They can promote:
Kitchen deep cleaning
Bathroom cleaning
Sofa/carpet cleaning
Full-home cleaning
Balcony/terrace cleaning
Water tank cleaning
Solar panel cleaning
Car/bike cleaning
Recurring cleaning packages
Coordinate with operations
After confirming a booking, the salesperson should properly hand it over to the operations/team manager:
Service details
Customer location
Date/time
Amount
Special instructions
Assigned team

They should also confirm with the customer before the team arrives.
Customer relationship
After the service:
Call/message the customer for feedback.
Handle basic complaints professionally.
Ask for a Google review/referral when the customer is satisfied.
Record customers who may need recurring service.

Pay: ₹9,000.00 - ₹10,000.00 per month

Perks:
Cell phone reimbursement

Work Location: In person

📌 Senior Sales Executive Satna
🏢 GUPTA and Brothers
📍 Satna