Key Responsibilities:Patient Registration & Reception
Greet patients, visitors, and attendants courteously.
Register recent patients and verify existing patient information.
Create and maintain patient records in the Hospital Information System (HIS).
Guide patients to the appropriate departments and services.

Appointment Management
Schedule, reschedule, and cancel appointments as required.
Coordinate with consultants and departments regarding appointment availability.
Inform patients about consultation timings and hospital procedures.

Communication & Coordination
Answer telephone calls and respond to patient inquiries.
Provide accurate information regarding hospital services, doctors, and facilities.
Coordinate with OPD, IPD, Billing, Nursing, and Diagnostic departments.

Billing & Documentation Support
Assist patients with billing-related queries.
Verify patient documents, insurance details, and identification records.
Maintain confidentiality of patient information and hospital records.

Customer Service
Handle patient complaints and escalate concerns to the appropriate authority.
Ensure a positive patient experience at all times.
Maintain a professional appearance and courteous behavior.

Administrative Duties
Maintain daily registers and reception records.




Prepare reports as required by management.
Ensure cleanliness and proper functioning of the reception area.

Qualifications:
Graduate in any discipline (preferred).
Additional certification in Front Office Management or Hospital Administration is an advantage.

Experience:
1–3 years of experience in hospital reception/front office operations preferred.
Freshers with positive communication skills may also be considered.

Skills Required:
Excellent communication and interpersonal skills.
Basic computer knowledge and proficiency in MS Office.
Knowledge of Hospital Information Systems (HIS).
Ability to handle multiple tasks efficiently.
Customer service orientation and problem-solving skills.
Ability to work in shifts, including weekends and holidays if required.

Key Performance Indicators (KPIs):
Patient registration accuracy.
Appointment scheduling efficiency.
Patient satisfaction and feedback.
Call response and query resolution time.
Compliance with hospital policies and procedures.

Pay: ₹8,822.41 - ₹25,239.16 per month

Perks:
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Front Desk Receptionist Thane
🏢 solaris hospital
📍 Thane