15 Sep
|
Acute Informatics
|
Gurugram
15 Sep
Acute Informatics
Gurugram
Provide L1/L2 technical support to users via phone, email, chat, and ticketing tools.
Troubleshoot Windows OS, desktops, laptops, printers, and peripheral devices.
Support installation, configuration, and troubleshooting of software applications.
Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Manage user accounts, password resets, and access-related requests.
Handle incidents and service requests through ITSM/ticketing tools.
Escalate complex issues to the appropriate L2/L3 teams.
Maintain proper documentation of incidents, solutions, and troubleshooting steps.
Perform basic Active Directory user and group administration.
Hands on experience working in Ticketing tools.
Pay: ₹35,000.00 - ₹39,000.00 per month
Education:
Bachelor's (Required)
Experience:
IT helpdesk support: 2 years (Required)
Work Location: In person
📌 It Helpdesk Support Gurugram
🏢 Acute Informatics
📍 Gurugram