Technical Support Executive

Location: Salt Lake Sector V, Kolkata
Job Type: Full time
Work Mode: Work From Office
Salary: Up to ₹20,000 In-Hand per month, based on experience
Working Hours: 11:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday
Languages: Hindi, English and Bengali

Job Summary

We are looking for a Technical Support Executive with experience in voice-based BPO or customer support processes. The ideal candidate should have solid communication and customer-handling skills along with proven experience in upselling or cross-selling.

This role is suitable for candidates who are comfortable handling customers over calls while identifying and converting sales opportunities.

Key Responsibilities
Handle customer interactions through a voice process
Understand customer requirements and provide appropriate assistance
Resolve customer queries professionally
Identify opportunities for upselling and cross-selling




Pitch relevant products or services to customers
Maintain a high level of customer satisfaction
Follow defined call-handling and process guidelines
Maintain accurate customer and interaction records

Eligibility
1–2 years of experience in a Voice Process, BPO or Customer Support role
Upselling or Cross-selling experience is mandatory
Excellent verbal communication and customer-handling skills
Fluent in Hindi, English and Bengali
Comfortable working from office in Salt Lake Sector V
Immediate joiners preferred

Key

Candidates without prior upselling/cross-selling or sales exposure may not be considered.

Interested candidates can apply with their updated resume.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Technical Support Executive Kolkata (India)
🏢 JobOppor
📍 India