About Zarnik

Zarnik Hotel Supplies is a B2B hospitality supplies company serving 150+ independent hotels every month across India, with export operations to international buyers under our Virucha brand. We work closely with hotels to keep their operations running smoothly by supplying everything they need, on time, every time.

About the Role

We're looking for a Sales & Customer Support Executive to be the primary point of contact for our hotel customers. This is a role for someone who's equally comfortable closing a sale and following through on the details that keep customers happy. You'll manage the full customer relationship, from the first inquiry to order delivery and beyond.

What You'll Do
Handle incoming customer inquiries across WhatsApp, email, and phone calls
Follow up with customers to convert inquiries into orders
Prepare and share accurate quotations
Track orders and coordinate to ensure timely delivery
Manage sample requests and coordination
Follow up on pending payments and collections
Reconnect with past customers to drive repeat business
Proactively reach out to build and grow the customer base





What We're Looking For
3+ years of experience in sales, customer support, or a similar customer-facing role (B2B experience is a plus)
Robust communication skills in English and Malayalam
Comfortable managing high volumes of WhatsApp, email, and phone communication
Valuable with follow-ups and closing loops, nothing falls through the cracks
ERPNext or CRM experience preferred, but not mandatory. We'll train you on our systems
Organized, dependable, and able to multitask across multiple customer accounts

Why Join Zarnik
Be part of a rapid-growing company serving 150+ hotels monthly with an expanding international footprint
Direct ownership of customer relationships, your work has visible impact
Collaborative team setting with room to grow

To apply: Send your resume with a brief note on your relevant experience.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Internet reimbursement

Work Location: In person

📌 Sales & Customer Support Executive Kochi
🏢 ZARNIK HOTEL SUPPLIES PRIVATE
📍 Kochi