Manage the day-to-day operations of the hotel and ensure smooth coordination between all departments.
Maintain high standards of guest service and customer satisfaction, including handling complaints and resolving guest concerns.
Supervise and coordinate Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
Recruit, train, motivate, and evaluate hotel staff to maintain a qualified and productive team.
Monitor room occupancy, reservations, check-in/check-out procedures, and overall front-office performance.
Ensure cleanliness, hygiene, and proper maintenance of guest rooms and public areas.
Monitor hotel revenue, expenses, budgets, and profitability and implement cost-control measures.
Develop and support sales and marketing strategies to increase occupancy, revenue, and customer retention.
Maintain relationships with corporate clients, travel agencies, online travel platforms, suppliers, and vendors.
Monitor inventory and ensure the timely availability of linen, guest amenities, food supplies,



and operational materials.
Ensure compliance with hotel policies, SOPs, health and safety standards, fire-safety regulations, and applicable laws.
Coordinate with the maintenance team to ensure all hotel facilities and equipment remain in good working condition.
Review guest feedback, online reviews, operational reports, and performance indicators and take corrective action where required.
Conduct regular staff meetings and communicate operational targets, standards, and company policies.
Prepare and submit daily, weekly, and monthly operational and financial reports to senior management/owners.
Identify opportunities to improve service quality, operational efficiency, guest satisfaction, and overall hotel profitability.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Versatile schedule
Food provided

Work Location: In person

📌 Hotel Manager Mussoorie
🏢 The Novello globe hotels & resorts
📍 Mussoorie