JD for ServiceNow Administrator requirement

senior ServiceNow Administrator

Total 8 + Yrs Experience in Service Now

3 Years in CSM

Department: Information Technology Reports To: IT Manager / ServiceNow Platform Owner Employment Type: Full time

Required Qualifications
5+ years of hands-on ServiceNow administration experience, including direct experience with both CSM and ITSM applications.
Demonstrated ability to work independently with minimal direction — gathering requirements directly from business stakeholders, designing solutions, and driving implementation to completion.
Robust working knowledge of ServiceNow platform architecture: business rules, client scripts, UI policies/actions, ACLs, Flow Designer, Workflow Editor, and Service Portal/Agent Workspace configuration.
Solid understanding of ITIL framework concepts (Incident, Problem, Change, Request, Knowledge Management).
Experience with CMDB design and maintenance, including CI classes and relationships.
Experience configuring SLAs/OLAs, notifications, and approval workflows.
Proficiency with JavaScript, Glide APIs, and scripting within the ServiceNow platform.
Experience managing update sets and instance promotion across a multi-instance environment (dev/test/prod).




Strong analytical, problem-solving, and stakeholder communication skills, with the ability to translate business needs into technical requirements and vice versa.
ServiceNow System Administrator (CSA) certification required.
Experience with Out-of-the-Box (OOTB) integrations, Service Graph Connectors, and custom integrations.

Preferred Qualifications
ServiceNow Certified Implementation Specialist (CIS) in CSM and/or ITSM.
Experience with Integration Hub, REST/SOAP integrations, and MID Server configuration.
Experience supporting ServiceNow in a financial services, lending, or credit union technology environment.
Familiarity with Agile/Scrum delivery methodologies.
Experience with Performance Analytics and reporting/dashboard design.

Pay: ₹800,000.00 - ₹1,800,000.00 per year

Perks:
Health insurance

Ability to commute/relocate:
Chennai, Tamil Nadu (Chennai, Chennai District): Reliably commute or planning to relocate before starting work (Preferred)

Experience:
ServiceNow: 8 years (Preferred)
CSM: 3 years (Preferred)
ITSM : 3 years (Preferred)

Work Location: In person

📌 Servicenow Developer/administrator Csm Chennai
🏢 rencata
📍 Chennai