Roles & Responsibilities
Lead solution design & Support delivery operations for Trust & Safety services including content moderation, annotation, ad review, platform integrity, policy operations, AI safety, fraud, risk, and human-in-the-loop services.
Analyze RFPs, client requirements, volumes, workflows, SLAs, risks, languages, and locations to define scope, assumptions, dependencies, and design principles.
Design operating models, process architecture, delivery locations, role structures, governance, quality controls, training, workforce plans, escalations, and transition approaches.
Build effort and FTE models using volume, AHT, productivity, shrinkage, coverage, quality, and support-ratio assumptions.
Create proposals, solution narratives, presentations, process flows, assumptions, risk registers, implementation plans, and executive summaries.
Identify automation, analytics, AI,



and workflow-enablement prospects while ensuring human oversight, privacy, security, and responsible-AI controls.
Maintain reusable practice assets, benchmarks, templates, credentials, case studies, estimation tools, and knowledge repositories.
Support practice delivery through pursuit trackers, action logs, capability plans, governance reviews, stakeholder updates, and closure of dependencies.
Mentor junior team members, review deliverables, and support capability development across Trust & Safety solution design.
Support practice strategy through market research, competitive analysis, capability-gap identification, leadership updates, and current service-offering development.
Educational Requirement
MBA
Preferred Skills
DATA
Service Line
BPO Service Line

📌 Consultant Solution Design Bengaluru
🏢 Infosys BPM
📍 Bengaluru