Key Responsibilities
Effective performance planning for self and team, time management, conflict management and self-organization.
Always ensure exemplary employee experience through quick redressal of open issues, employee concerns and feedback.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Seek prospects to motivate and appreciate employees.
Foster an workplace founded on high levels of ethics and integrity.
Pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Planning and Prioritization
Data Collection and analysis
Coaching and Feedback
Analysis and MIS/Reporting
Customer/Client Interaction




Handle customer contacts regularly to stay up to date with the product and be available to provide support
Handle escalations for the team
Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues. Forward non resolvable issues to the Ops manager.
Timely closure of all processes and other requirements for self and Team.
Quality Audits to be performed for the team

Desired Skills:-
Extremely positive verbal & written communications skills
Adept understanding of the cricket ecosystem, with the ability to accurately interpret cricket-related terminology, match situations, player statistics, and tournament structures.
2+ Years of Data Annotation

📌 Data Annotation Lead Hyderabad
🏢 Concentrix
📍 Hyderabad