Job Type
Full time

Responsibilities
Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support
Act as the primary point of contact for customers during product implementation
Understand customer business processes and translate them into product configurations or custom solutions
Perform system configurations, workflow setup, and basic custom development only when required
Collaborate with internal teams (Product Development QA) to deliver customer requirements
Conduct product demos, training sessions, and knowledge transfer to customers
Ensure timely delivery of onboarding milestones and manage customer expectations effectively
Troubleshoot issues and provide quick resolutions during onboarding
Maintain documentation for requirements, configurations, and deployment activities

Requirements
Communication Skills:
Excellent verbal and written communication




Ability to interact with global customers (India, EU, US regions)
Robust stakeholder management and presentation skills
Technical Skills:
Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies)
Understanding of SaaS platforms, integrations, and configurations
Ability to debug issues and work closely with Product Development QA team
Customer-Facing Skills:
Robust consulting mindset with a problem-solving approach
Ability to handle customer escalations professionally

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Developer Implementation Chennai
🏢 Karomi Technology
📍 Chennai