Job Summary

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

Responsibilities
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to recent clients and communicate value to decision makers
Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership




Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Requirements
2+ years relevant professional experience - marketing experience preferred
Bachelor s degree preferred
Demonstrated experience in content marketing, B2B marketing, or digital marketing, with a robust understanding of how to create and execute campaigns that drive engagement and deliver measurable results.
Familiarity with marketing strategies, analytics tools, and industry best practices is highly desirable.
Proven track record of success fueled by a passion for delighting clients
Solid communication, collaboration, prioritization, critical thinking, and influencing skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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