15 Sep
|
Team Computers
|
Mumbai
15 Sep
Team Computers
Mumbai
Role & responsibilities
Receive and manage tickets through ITSM tools, email, phone, and chat.
Categorize, prioritize, assign, and monitor tickets based on SLA and business impact.
Handle password resets, account unlocks, access requests, and basic Active Directory tasks.
Monitor ticket queues and ensure SLA compliance and timely resolution.
Follow up with users and resolver teams on pending and ageing tickets.
Maintain accurate ticket notes, resolution details, and closure documentation.
Coordinate with vendors and internal support teams for hardware, software, network, and application-related issues.
Support major incident communication and coordination when required.
Maintain a high level of customer service, communication, and user satisfaction.
Preferred candidate profile
Perks and perks
📌 Technical Servicedesk Immediate Joiner Santacruz Mumbai
🏢 Team Computers
📍 Mumbai