Job Overview:

As an L1 Support Engineer, you will be the first point of contact for technical issues. You will perform hands-on troubleshooting, physical equipment installation, basic network management, and environmental monitoring to ensure data center infrastructure runs smoothly.

Key Responsibilities:
Hardware & Cabling Management: Assist in the physical setup, racking, stacking, cabling, and labeling of servers, switches, and routers.
System & Facility Monitoring: Track the health of hardware, power supplies (UPS/generators), and cooling units using monitoring tools.
Incident Response: Perform basic diagnostics, document issues in the ticketing system, and escalate complex network or hardware failures to L2/L3 teams.
System Maintenance & Backups: Execute routine health checks, apply firmware patches, and monitor backup systems to prevent data loss.
Security & Compliance: Enforce facility access protocols, maintain exact login records, and report security breaches or equipment tampering.
User & Remote Support: Manage helpdesk tickets, assist remote workers with VPN connectivity, and handle account permissions or password resets.

Technical Expertise:
Technical Knowledge: Foundational understanding of server hardware, operating systems (Windows, Linux, macOS),



and basic TCP/IP networking protocols.
Problem-Solving: Robust troubleshooting abilities to isolate hardware and connectivity issues and implement quick fixes.
Physical Capability: Ability to lift and safely maneuver heavy data center equipment.
Soft Skills: Excellent real-time communication, strong documentation habits, and a customer-centric approach under pressure.
Education & Eligibility: Technical degree (B.Tech / BCA / BE or equivalent)
Preferred Assets: Active certifications in networking, cloud computing, or DevOps pipelines.

Required Qualifications:
Bachelors degree in Computer Science / Information Technology / Electronics / related field
Diploma in IT / Networking / Hardware

About Us:
Zybysis is a fast-growing technology company delivering enterprise infrastructure, data center, and cybersecurity solutions to clients. With a robust focus on reliability, security, and operational excellence, we support mission-critical environments for enterprise customers. Our teams combine technical expertise with strong service delivery to ensure high availability and performance across complex IT environments.

📌 Dc Engineer Chennai
🏢 Zybisys Consulting Services
📍 Chennai