Position: Executive Social Media

Salary Band : Band A

Education Qualification: Bachelors degree in communication / mass communication / journalism/ Multi-Media / Animation & VFX or bachelors degree in similar subjects or bachelor’s in business administration.

Experience :

• Minimum 2 years

• Experience in Social Media Management and Online Reputation Management) within Govt / Semi-Govt / Private Institutions / Firms

• Experience including but not limited to Facebook, YouTube, Instagram, Twitter, LinkedIn, and Threads. • Positive command over Hindi and English languages.

• Knowledge of Google Analytics.

• Robust understanding of complaint resolution mechanism.

• Well-verse with MS Office, official email communication

• Positive issues resolution and reporting skills.

Age Limit: Upper Age Limit shall be 30 years .

Roles & Responsibilities :

• Analyzing and monitoring social media metrics & trends.

• Closely monitor latest social media advertising programs and tools.

• Communicate with Residents on social media, including responding to queries,



posts and direct messages in a timely manner as per defined daily / weekly targets.

• Grievance Response & Escalation to appropriate Functional Wing / Business Division.

• Tracking & closing query tickets.

• Preparation of MIS Reports.

• Acts as owner and primary resource for Social Media Management and provides suggestions on how to continuously improve the services.

• In-depth knowledge of and experience in implementing online and social media marketing best practices.

• Work with content, products and the larger marketing team to deliver on social media calendar and drive key metrics on social media.

• Coordinating with Regional offices for the regional news, content & videos.

• Social Media research & reporting.

• Provide assistance like Secretariat assistance, clerical function etc. to the higher and middle management on requirement basis.

Working Condition: Willingness to work on weekends or holidays as and when required.

📌 Executive Social Media Uidai Ho New Delhi
🏢 National Institute for Smart Government (NISG)
📍 New Delhi