Customer Service Executive Banking Voice Process

Job Highlights
Inbound Voice Process | Banking
Handle 70–100 customer calls/day
Focus on First Call Resolution, Quality & Productivity
Rotational Shifts
Performance-driven growth workplace

Key Responsibilities
Handle inbound customer calls related to banking products and services.
Resolve Level 1 customer queries accurately and efficiently.
Provide excellent customer service while ensuring FCR.
Follow process, quality, compliance and data-security guidelines.
Meet productivity, attendance and schedule adherence targets.

Candidate Requirements
Solid verbal communication and customer-handling skills.
Experience in a high-volume inbound voice/contact center preferred.
Customer-focused with patience, empathy and active listening skills.
Ability to follow defined processes, scripts and compliance standards.
Comfortable working in rotational shifts and target-driven environments.
Reliable, disciplined and open to feedback and coaching.

Ideal Candidate: Customer-centric | Positive Communication | Problem Solver | Team Player | Target-Oriented

📌 Sr Analyst International Voice Noida
🏢 NLB Services
📍 Noida