Solid understanding of ServiceNow platform capabilities and release cadence.
Hands-on with Flow Designer, IntegrationHub, and scripting (Glide/JavaScript) as relevant to the role.
Experience working in Agile/Scrum with solid documentation and collaboration skills.
Excellent stakeholder communication and problem solving.
Deep knowledge of ITIL/IT4IT processes and value stream mapping.
Ability to translate business goals into measurable KPIs and acceptance criteria.