Job Description ServiceNow CMDB Configuration

Role: ServiceNow CMDB Configuration Specialist / CMDB Administrator

Job Summary:
We are looking for an experienced ServiceNow CMDB professional with solid knowledge of CMDB configuration, Configuration Items (CIs), Discovery, Service Mapping, and the Common Service Data Model (CSDM). The candidate will be responsible for maintaining CMDB accuracy, configuring CI classes and relationships, implementing data quality controls, and supporting CMDB integrations.

Key Responsibilities
Configure and administer ServiceNow CMDB and Configuration Items (CIs).
Create, modify, and maintain CI classes, attributes, relationships, and identification rules.
Manage CI lifecycle and ensure accurate and reliable CMDB data.
Configure and support ServiceNow Discovery for automated CI discovery and population.
Work with Service Mapping to establish relationships and dependencies between applications and infrastructure.
Configure and maintain Identification and Reconciliation Engine (IRE) rules.
Implement and maintain CMDB data sources, integrations, and import processes.
Monitor and improve CMDB data quality, completeness, correctness, compliance, and consistency.
Identify and resolve duplicate, stale, orphaned, and inaccurate CIs.




Configure CMDB Health dashboards and remediation processes.
Implement CSDM standards and ensure appropriate CI/service relationships.
Integrate CMDB with other enterprise tools and data sources.
Support CMDB governance, audits, reporting, and compliance requirements.
Collaborate with ITSM, infrastructure, application, cloud, and security teams.
Troubleshoot CMDB Discovery, reconciliation, relationship, and data population issues.
Prepare technical documentation and configuration specifications.

Mandatory Skills
ServiceNow CMDB
CMDB Configuration / Administration
Configuration Items (CIs)
CI Classes & Relationships
Discovery
Identification & Reconciliation Engine (IRE)
CMDB Health
CSDM
ServiceNow integrations / Import Sets

Good to Have
ServiceNow Service Mapping
MID Server
Event Management
ITSM modules
REST/SOAP integrations
JavaScript
Performance Analytics
Cloud Discovery – AWS/Azure/GCP

Experience
5–8+ years of experience in ServiceNow CMDB / ITSM.
Solid hands-on experience configuring and maintaining enterprise CMDB settings.
Experience working with large-scale infrastructure and application CIs.
Good understanding of ITIL and CMDB governance.

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