Job Description
Job Title: CRM Platform Support Lead
nLocation: Gurgaon (Hybrid)
nExperience: 5+ Years
nWork Mode: Hybrid
nRole Overview
nWe are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform.
nThe person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.
nKey Responsibilities
n
n
Manage daily operations and support of Microsoft Dynamics 365 CRM.n
Troubleshoot CRM issues and provide technical support to users.n
Handle incidents, service requests, and production issues.n
Manage CRM changes, updates, configurations, and deployments.n
Monitor CRM performance and identify areas for improvement.n
Work on data migration, data cleansing, data quality and security.n
Support CRM reports and dashboards.n
Work with business teams to understand requirements and provide CRM solutions.n
Manage CRM integrations with other systems.n
Maintain CRM technical documentation.n




Ensure CRM security, compliance, and data protection.n
Coordinate with vendors and manage SLA/service-related activities.n
Mentor and guide CRM support team members.n
Work closely with IT, business, and other technology teams.n
Participate in continuous improvement and CRM enhancement initiatives.n

nMust-Have Skills
n
n
Microsoft Dynamics 365 CRM – 5+ yearsn
Robust Dynamics 365 CRM Configuration & Developmentn
Power Platform / Power Appsn
Power Apps Portals / Power Pages – Mandatoryn
C# / .NETn
Pluginsn
SSISn
Azure Cloud – Mandatoryn
SQL Server / SQLn
Web Services / API developmentn
Logic Apps / Function Apps / Web Appsn
MVC & multi-tier architecturen
Azure DevOps – Positive to haven
Agile methodology – Valuable to haven

nGood to Have
n
n
Experience in Health Insurance / Insurance domainn
NoSQL database knowledgen
Team mentoring /

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