Job Description
We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities
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Education: Graduate & Undergraduate both can applyn
Interview Mode: Virtual Interviews are availablen
Working Days: 5.5 Days workingn
Language proficiency: must be certified at least at the C1 level.n
Comfortable with rotational shifts & quick-paced environment.n




Handle 40–50 inbound customer calls per day related to E-Commerce retail services.n
Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requestsn
Provide explicit, qualified, and empathetic customer support.n
Follow standard operating procedures while resolving customer issues.n
Maintain high-quality service and adhere to defined KPIs.n
Accurately document customer interactions in the system.n

📌 Internation Voice Process Pragpura (India)
🏢 JMD Technologies
📍 India