Job Description
Urgent Hiring For Audit Center Manager (Wellness &Fitness;)
nLocation - Pune Kharadi
nExperience - 2–4 years of experience in Quality Audit, Operational Excellence, Operations, or Coaching
nSkills- Solid knowledge of fitness, nutrition, and coaching methodologies.
nIndustry – Wellness and Fitness
nSalary – up to 6 LPA
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nJOB SUMMARY
nWe are seeking an experienced Audit Manager to drive operational excellence by monitoring and improving the quality of coaching across the organization. The ideal candidate will be responsible for auditing coach performance, evaluating coaching and nutrition plans, analyzing customer feedback, monitoring response time metrics, maintaining quality dashboards, and ensuring adherence to operational standards. This role requires solid analytical skills, attention to detail, and a solid understanding of fitness and nutrition.
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nKEY RESPONSIBILITIES
nCoaching Quality Audits: Audit coach-client interactions to evaluate communication quality, engagement, and consistency. Identify coaching gaps and recommend corrective actions.



Monitor coaching quality across defined performance parameters.
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nCoaching & Nutrition Plan Reviews:
nReview fitness and nutrition plans for scientific accuracy and personalization. Validate calorie targets, macro calculations, and diet customization. Identify generic or inaccurate coaching recommendations.
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nPerformance & TAT Monitoring:
nTrack coach response times and service quality metrics. Ensure compliance with internal turnaround time (TAT) standards. Analyze coaching performance trends and identify improvement opportunities.
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nClient Feedback & Quality Analysis:
nReview client feedback, NPS scores, and customer satisfaction data. Identify recurring quality issues affecting customer experience. Correlate client feedback with coach performance.
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nRenewal Conversation Audits:
nEvaluate renewal conversations conducted by coaches. Assess communication quality, objectio

📌 Urgent Hiring For Audit Center Manager Pune
🏢 White Force Group
📍 Pune