Job Description
Key Responsibilities
nStrategic Leadership
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Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.n
Drive operational excellence across all properties.n
Establish annual business plans, budgets, and operational targets for all units.n
Lead expansion, pre-opening, and transition projects across the group.n
Identify prospects for revenue enhancement and cost optimization.n

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nMulti-Property Operations Management
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Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the groupn
Ensure consistent implementation of brand standards, SOPs, and guest service protocolsn
Monitor operational KPIs and drive performance improvements across all propertiesn
Conduct regular property reviews and operational auditsn
Ensure seamless coordination between units and corporate functionsn

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nFinancial & Commercial Performance
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Drive achievement of annual revenue and EBITDA/GOP targetn




Monitor departmental productivity, payroll percentages, and operational costn
Ensure optimal utilization of resources and budgetn
Review daily, weekly, and monthly business performance reportn
Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B; profitabilityn
Lead cost-control initiatives without compromising guest experiencen

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nGuest Experience & Brand Standard
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Champion a culture of exceptional guest service across all propertiesn
Monitor guest satisfaction scores, online reputation, and review platformsn
Drive service recovery initiatives and customer experience enhancement programsn
Ensure consistent luxury hospitality standards across the portfolion

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nLeadership & Talent Development
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Lead, mentor, and develop General Managers and senior leadership teamsn
Build a high-performance culture

📌 Vice President Operations Kolkata
🏢 Polo Hotels Group
📍 Kolkata