Job Description
This is a senior leadership role for someone with deep agency experience and a proven track record in real estate client servicing. You will own a portfolio of 5–6 clients end-to-end — accountable not just for delivery, but for the commercial health, growth, and retention of every account. You will be the senior-most point of contact for clients, the face of the agency in key relationships and industry circles, and the leader responsible for building and mentoring a solid servicing team beneath you.
nResponsibilities
n
n
Own revenue and retention targets across the assigned portfolio, with accountability for account profitability and year-on-year growthn
Own and manage senior stakeholder relationships and expectations on both client and agency siden
Serve as the top point of contact for client escalations, resolving issues with sound judgment and urgencyn
Oversee day-to-day operations across 5–6 clients, ensuring consistent quality and delivery standardsn




Identify and drive upsell and cross-sell opportunities to grow account value and agency revenuen
Represent the agency in industry forums, client events, and networking opportunities to build the agency's profilen
Partner with creative, copy, and strategy teams on the bigger picture — shaping campaign direction and brand strategyn
Lead client pitches, renewals, and commercial negotiations on the portfolion
Lead and mentor a team of 2–3 Account Managers, supporting their growth and reviewing their outputn
Set the standard for presentations, reporting, and client communication across the portfolion
Provide senior strategic input on brand positioning, communication direction, and campaign effectivenessn
Forecast and report on account performance, risks, and growth prospects to agency leadershipn

nQualifications
n
n
5+ years in a Tier 1 or Tier 2 agencyn
Minimum 4 years working on a couple of marquee brands across industriesn
Real estate experie

📌 Director Of Client Services Pune
🏢 Alchemist Marketing & Talent Solutions
📍 Pune