About Position:

We are looking for an experienced Support Engineer with 8 to 12 years of expertise in cloud infrastructure, application support, and production operations across AWS and Google Cloud Platform environments. The ideal candidate will have robust hands-on experience in GCP, Kubernetes, and Google Kubernetes Engine (GKE), along with a proven track record of supporting business-critical applications and cloud infrastructure in enterprise environments.
Role: Support Engineer
Location: Mumbai
Experience: 8 to 12 Years
Job Type: Full Time Employment

What You'll Do:
Provide L2 and L3 support for cloud infrastructure and business-critical applications running on AWS and GCP.
Manage, monitor, and support Kubernetes and GKE-based application settings.
Troubleshoot application, infrastructure, networking, and platform-related issues.
Support production deployments, release activities, and application maintenance processes.
Monitor platform performance, capacity, availability, and system health using enterprise monitoring tools.
Analyze incidents,



perform root cause analysis, and implement preventive measures.
Collaborate with development teams to resolve application issues and improve platform reliability.
Support containerized applications deployed on Kubernetes clusters.
Ensure compliance with operational processes, security standards, and governance requirements.
Participate in production readiness reviews and operational acceptance activities.
Automate operational tasks and contribute to infrastructure improvement initiatives.
Work closely with architects, DevOps teams, QA teams, and business stakeholders throughout the delivery lifecycle.
Identify risks, dependencies, and operational bottlenecks and proactively drive resolution.
Maintain operational documentation, runbooks, knowledge articles, and support procedures.
Participate in on-call support rotations and critical incident management processes.
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📌 Support Engineer Mumbai (India)
🏢 Persistent Systems
📍 India